Air France Protect: our commitment to making your trip safe and flexible


AIR FRANCE REWARDED FOR ITS HEALTH AND SAFETY MEASURES

SkyTrax 5*

APEX Diamond

Traveling soon? For your peace of mind, our tickets are 100% changeable and refundable*.

We also apply the strictest health measures at every step of your Journey.

flex

100% CHANGEABLE OR REFUNDABLE TICKETS*
Our policies are adapting to provide you with maximum flexibility and peace of mind. You can postpone your trip for any reason, receive a refundable voucher if you no longer wish to travel, or get a refund if your flight has been cancelled*. Discover our measures detailed below.

If you wish to request a refund for a ticket purchased at a travel agency, please contact your travel agency first. They have all the information necessary to process your refund. In case of any difficulties, our customer service remains at your disposal. You can reach them from the Contact Us page.

NEED TO CHANGE OR CANCEL YOUR TICKET? SURE, NO PROBLEM.

* 100% changeable or refundable tickets

For all tickets excluding group rates and allotments

Changes
  • You can change the date and/or destination of your ticket, regardless of your ticket’s fare conditions, up to the day of departure of your first flight. If the price of your new ticket is higher, you will only pay the fare difference.
Refunds
  • You can request a ticket refund at any time before the departure of your first flight, for any trip scheduled on or before 31 December 2021. If you purchased a non-refundable ticket, you will receive a voucher valid for 1 year. This voucher can be refunded at any time during its validity.
MORE INFO ON VOUCHERS
How do I use my voucher? Is it refundable? Find all the answers to your questions in our FAQ.

CONDITIONS

CHECK TRAVEL REQUIREMENTS


Due to the health situation, some countries require a negative Covid-19 test, quarantine on arrival and special travel documents.

These travel requirements are regularly updated.

Before your trip to France or abroad, check which requirements apply on the TravelDoc website


sécurité

TRAVEL SAFELY



Your health and well-being are at the heart of our concerns.

That's why we have implemented strict health measures at every step of your journey.



Garantie

TRAVEL WITH PEACE OF MIND

In partnership with Allianz Travel, Air France is extending its travel insurance guarantees* to protect you further in the event of an epidemic such as Covid-19.

  • During your stay
    You benefit from medical assistance and the reimbursement of medical expenses abroad or additional expenses in case of quarantine. For more information, visit the Insurance page of our site.

    * Coverage available for customers residing in France, Germany, Spain, Italy, the Netherlands and the United Kingdom, and soon for other countries.
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